Pre-ordered/ordered products: Please check each product details page.
Standard products: 3-14 business days from the date of payment completion
We are trying our best to deliver it as soon as possible, but We appreciate your understanding that we may have to wait depending on the congestion situation.
It is not possible to specify the day of the week or the delivery time. If you are unable to receive your package, please check the absence form and contact the designated delivery company.
We charge a flat rate of 880 yen (tax included) for each delivery.
It is possible to change the shipping address before the product is shipped. Please contact us via "Contact Us".
We apologize, but we cannot accept changes if the order has already been shipped. Please contact the shipping company using the tracking number provided in the shipping notification email and request that you change the shipping address yourself.
If the product does not arrive, the following cases may occur. ・The shipping address you registered is incorrect. ・Delivery congestion due to a large number of orders. ・Items require time from ordering to shipping (such as made-to-order items or pre-order items).
First, please check the following for yourself. ・Is the shipping address correct? (Please check your order completion email.) ・Is the product taking a long time to be shipped? (Please check each product page.)
If the shipped item is returned due to long-term absence, etc., we will cancel your order . If you receive a notice of absence, please respond within the storage period. In the case of cancellation, you will be responsible for the round-trip shipping costs and will receive a refund of the difference.
*If you wish to purchase again after canceling, we apologize for the inconvenience, but please place your order again. Even if you order again, the product may not be available due to being out of stock. Please note. *Please note that if it is determined that the act was intentional or malicious, we may cancel future transactions.
We currently do not ship internationally. We are also preparing to ship overseas using EMS etc. in the future. Please wait a moment now.
We currently do not ship overseas. However, we are preparing to offer overseas shipment using services such as EMS. Please wait for a little while.
We support the following payment methods.
・Credit card payment
・Paidy deferred payment
I haven't received the email
All order confirmation and shipping notifications will be sent to the email address below. *Since this is for distribution only, we will not be able to reply to any inquiries.
If you cannot receive the email, please check the following items.
■If you are unable to receive an email notification that has arrived in your spam or spam folder, it may be in your spam or junk email folder. Please check once again to see if you have received any notifications from the email address below. [firstname.lastname@example.org]
*Mobile carrier addresses (ezweb, domcomo, softbank, etc.) and iCloud addresses have strict email exclusion settings, so they are often classified as spam. In particular, even if you cannot check iCloud mail on your smartphone, it may be checked in your spam mail box if you log in on a PC, so please check that as well.
■Domain specification setting If the address is a mobile carrier address (ezweb, domcomo, softbank, etc.), the specified domain must be canceled in advance. We apologize for the inconvenience, but please cancel the domain designation for the address below. [email@example.com]
*If you are unsure about the setting method, please contact your mobile phone company.
We are unable to accept cancellations or changes to order details after payment has been completed. Please note.
*As an exception, if the product is defective or if you receive a product different from the one you ordered, we will accept exchanges or returns.
If the product is defective or if you receive a product different from the one you ordered, we will accept exchanges or returns. Please contact us within 30 days including the date of delivery of the product . After confirming the condition of the product, we will guide you through the procedure.
Our site offers chat support. We would appreciate it if you could send us your inquiry from the page below. ■Click here for chat support >>https://grove-store.channel.io/
*Various notification emails are delivery-only emails. We will not be able to respond even if you contact us via reply. Please note.
At this time, we are not responding to inquiries by phone. We apologize for the inconvenience, but please contact us using the chat support below.